Email Etiquette Guidelines

The way in which you communicate and present yourself when writing to your professors is extremely important.

When you write to a professor, you should view it as a professional exchange. How you choose to interact conveys your level of seriousness and professionalism. It not only affects how your professor views you, but it also determines how much time they are going to take to deal with your issues. If you come off as rude, clueless, or irresponsible, then it will affect how your professor responds. This will have consequences for how the professor interacts with you and possibly also how they evaluate you. As with any professional interaction, it is in your best interest to be respectful, polite, and courteous when communicating with professors. Your emails, and the words you use, are a reflection of you and your attitudes.

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Here are a few basic tips that you should follow when emailing your professors or instructors.

  1. View an Email to a Professor as a Professional Interaction. In many ways, writing to a professor is no different from writing a business letter. Keep in mind that you are not texting with a friend or writing a casual message to an acquaintance — this is a professional interaction with someone who is an expert in their field and in an official position to evaluate you and grade your work. Your emails should contain the proper parts of letter, convey respect and courtesy, and reflect the fact you are a serious student. Here are a few specific tips:
    • Begin your email by addressing your professor by title and name ‘Dear Dr. Bourdier”, and end your email with a closing and your signature. A message that begins without a greeting or ends without a signature could be viewed as rudeness or indifference on the part of the writer. I have a Ph.D, you should address me as  “Dr. Bourdier.  After your message, end with a closing and signature, such as “Sincerely, YourName” or “Thanks, YourName”. Use your full name.
    • Be clear and concise. Make sure your message is easy to understand, and that you do not go into unnecessary details. Writing in a professional manner does not mean your message must be long. If your question is short or direct, a one-sentence email (provided it includes a greeting and signature) is fine.
    • Use correct spelling and proper grammar. It is always better to write your email in French (of course you will make mistake and it is ok).
      If you need to write in English, do not forget that it is your mother tongue. If your email is filled with spelling and grammar errors it indicates that you care so little about the person you are writing that you are unwilling to take the time to write properly. Use complete sentences. Use proper spelling, capitalization, and grammar. Be particularly careful using homophones, such as there/their/they’re or to/two/too. Do not use text abbreviations, such as “R U gonna have ur class 2morrow cuz i won’t b there”.
  2. Use Proper Email Etiquette. In addition to the content of your message, there are other technical aspects to being professional and courteous in email.
    • Use an account with an appropriate email address. You should use your university Cofc email account (it is mandatory). Cutesy, offensive, or childish email addresses are inappropriate in professional interactions, and it is a big mistake if you use one. In addition, silly email addresses have a much higher chance of getting flagged as spam and never making it to your professor’s inbox. Professor are not required to answer non CofC emails.
    • Make sure the emails you send display your full name in the “From” field. In your email preferences, you can set the “From Name” that recipients see when they get your emails. This should be set to include both your first name and last name. When your professor looks at their inbox, it helps them if they can see immediately who the message is from, and recognize you as a student in their class. Again, emails that don’t display your full name have a higher chance of getting flagged as spam and never making it to your professor’s inbox.
    • Always use an informative subject line Fren 201.02 subject. Do not leave the subject line blank. Subject lines help the recipient to determine what the email is regarding before opening the message. The subject line also aids in organizing and locating email in the future. It is helpful if your subject contains the course name and a brief explanation of the nature of the email. For example: “Fren 201.02-Question about Homework” or “Fren 381-Request for Meeting”.
  3. Do Not Waste Your Professor’s Time. Professors are incredibly busy, and teaching is only a third of their job. If you send emails with trivial requests, or if you ask a professor to do things you could easily do yourself, it indicates that you do not respect your professor or value their time. In addition, be very careful you do not send emails that convey the message “I need to know this, and you need to tell me right now.”
    • Do not email to ask basic questions you can answer for yourself (Check the syllabus, check Oaks, Check FrenchAgain first!). Class policies, such as office hours, assignment details, writing guidelines, grading criteria, policies on missed classes and exams, etc. are always addressed in the syllabus and Oaks. If something is still not clear, then by all means ask your question — but first attempt to answer the question yourself and only write if you need further clarification.
    • Do not make demands. If you are asking for anything requiring time or energy, you should be courteous and phrase it as a request. Do not presume your request will be granted or that you automatically deserve special accommodations. If you miss an exam, do not write and say “I missed an exam. When can I make it up?”. Instead, explain why you have extenuating circumstances, and ask the professor if they will allow you to make up the exam (French Departmental regulation specifies no make-up exam) . Likewise, if you have special needs or a disability that requires accommodation, do not write the professor an email telling them what they have to do. Explain your circumstances and your needs, and ask politely for accommodation.
    • Do not write your professor asking for copies of their notes because you missed class. Professors are busy, and it’s not their responsibility to do more work because you didn’t come to class. Instead, ask a classmate or go on FRENCHAGAIN.com
    • Do not write asking for extra credit.
    • Do not email to ask what your current grade is, or how many points you need on the final to get a certain grade in the class. You should be keeping track of your scores on homework and exams. Grades are on OAKS. The syllabus describes how the portions of the course are weighted and how your final percentage in the class is calculated. You should be able to calculate your current grade and what score you need to get a certain final percentage in the class. If you are not keeping track of your scores on homework and exams, it shows you do not care very much about the class or your academic performance. If you are concerned about your grade, go to office hours and talk about it in person rather than writing an email.
  4. Before Sending an Email, Check That What You Have Written is Appropriate. Remember that you are engaging in a professional exchange, not writing to a friend. Here are some tips:
    • Do not use your email to vent, rant, or whine. If you have a complaint, or are not happy about something, explain yourself calmly and ask if anything can be done. You may very well be frustrated about a situation, but sending an angry email will not help things. In situations like this, it is also often more helpful to talk to the professor in person rather than send an email — particularly since tone and intent can often be misinterpreted in emails.
    • Be respectful, and consider whether anything you have written might sound rude or offensive to your professor. For example, don’t flippantly say that you slept through the professor’s class, or say that you hate the subject or course, or that you think the professor is too strict. These things are all offensive and inappropriate. Likewise, do not write your professor asking if they covered anything important on a day you missed — by doing so you imply that most of what the professor covers in class is not important.
  5. Allow Time For a Response. Professors are busy and have many other job responsibilities in addition to your class. Also, you should not expect professors to be responding to email at night or first thing in the morning. Allow up to 24 hours for a professor to reply — possibly more if it is a weekend or holiday.
  6. Do Not Use Email as a Substitute for Face-To-Face Conversation. Most professors complain that students fail to take advantage of office hours and speak with them in person. Many issues are often better handled in person than by email. Discussions about assignments or grades, questions about homework problems, requests for a letter of recommendation, and in-depth conversations about academic topics are all best done in person.